Privacy Policy for DataRaft
Last Updated: April 28, 2025
DataRaft (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [dataraft.work] (the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Scope of this Policy
This policy applies to information we collect:
- On this Site.
- In email and other electronic messages between you and this Site (e.g., through contact forms).
This policy does not apply to the anonymized crash data provided to us by our clients for the purpose of performing our core data analysis services. The handling, security, and confidentiality of such client-provided data are governed strictly by the terms of our signed Consulting Services Agreements with each client. We process this data as a service provider on behalf of our clients and rely on our clients to ensure the data provided is appropriately anonymized in compliance with applicable laws before it reaches us.
Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
1. Personal Data You Voluntarily Provide: Personally identifiable information, such as your name, email address, phone number, and company name, that you voluntarily give to us when you fill out a contact form or otherwise communicate with us through the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site or engaging our services.
2. Derivative Data (Log Files): Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This information is used for internal system administration, troubleshooting, and to analyze trends to improve the Site.
Use of Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Respond to your inquiries and requests for information about our services.
- Send you administrative information, such as updates or notices related to our services or policies (if applicable).
- Monitor and analyze usage and trends to improve the Site’s functionality and user experience.
- Maintain the security and operation of our Site, including troubleshooting and preventing fraudulent activity.
Disclosure of Your Information
We do not sell, trade, or rent your personal information collected via this Site to others. We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including website hosting, data analysis (for website traffic), and email delivery (if applicable). These service providers are obligated to protect your information.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Client Data: As stated previously, anonymized data provided by clients for analysis is governed by specific client agreements and is not disclosed except as permitted or directed within those agreements or as required by law.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information collected via the Site. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.
Retention of Your Information
We will only retain your personal information collected via the Site for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For website logs, data is typically retained for a shorter period unless needed for security investigations. Information submitted via contact forms may be retained longer to manage client relationships or inquiries.
Your Privacy Rights (British Columbia)
Under British Columbia’s Personal Information Protection Act (PIPA), you have certain rights regarding your personal information that we may collect directly from you via this Site:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us using the contact information provided below. We may need to request specific information from you to help us confirm your identity.
Links to Other Websites
The Site may contain links to third-party websites and applications of interest that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website.
Children’s Privacy
This Site and our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
DataRaft
Attn: Privacy Inquiry